The IT helpdesk of a large enterprise routinely conducts surveys of its users. The survey allows the users to rate the performance of the helpdesk and to enter about 3-4 lines of comments in a free form text field. Which IBM Watson service should the IT helpdesk use to derive insights from the texts and to look for patterns among complaints for improvements?
A. Tone Analyzer to evaluate sentiments expressed in the comments.
B. Use Personality insights to analyze traits of the users logging the comments.
C. Use Discovery to extract keywords and entities for common patterns across the
comments plus gain insight into the sentiment expressed by each comment.
D. Use Natural Language Classifier to look for concepts mentioned in the review.
Answer: C
In the sentence below, which word or phrase is an example of a generic mention class?
“Severe storms in this area usually occur in late winter, but Tropical Storm Helga was an anomaly.”
A. Helga
B. late winter
C. Tropical Storm Helga
D. storms
Answer: D
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